Two-way shipping plugin form

Website

How do you currently handle repair intake and return shipping? Walk us through the process step by step.

What tools or plugins are you using today to manage this, and what's broken or missing about them?

What's the most common point of confusion for your customers during the repair shipping process?

What's the most time-consuming part of the repair shipping process for you right now?

Roughly how many repair orders do you process per week/month?

Do you handle multiple carriers?

What do customers ask about most after dropping off / shipping their item? (tracking, ETAs, status updates?)

Do you use any other plugins that touch orders, shipping, or email notifications?

the the use

What would this plugin need to do in the first 3 months for you to consider it a success?

Is there anything about your repair workflow that's unique or unusual that I should know before I watch you use it?

Is there one specific thing that, if it worked perfectly, would make everything else secondary?